Office Policies

Fragrance-Free Policy: If you are wearing a product that emits a distinctly noticeable scent, you will be asked to reschedule your appointment. Recognizing that some of our staff, therapists, and clients have sensitivities/allergic reactions to various synthetic fragrances, we have a Fragrance-Free Policy. In an effort to create the healthiest environment possible for everyone, we request that you refrain from wearing any perfume, cologne, scented lotions, body sprays or other similar products while at Healing Touch. If you have any questions about this policy, please message Healing Touch for clarification.

Cancellation/No Show: If you cancel within 24 hours of your appointment start time, you will be charged 50% cost for the appointment and payment will be charged to the card on file. If you do not show up for your appointment you will be charged 100% cost for the appointment and payment will be charged to the card on file.

Tardiness: If you are late to your session you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedule we are generally unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled. Please plan to arrive 10 minutes early for your appointment.

Sickness: Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived with a doctor's note. If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment. 

Payment: Full payment is due at time of service. We accept Visa, MasterCard, Discover and Cash. 

Age Requirement: We accept appointments for minors (anyone under the age of 18) if the minor is accompanied by a parent or legal guardian during the service and have a parent/legal guardian signed Minor Consent Form. 

Insurance Billing: We do not offer direct insurance billing and we do not provide a coded receipt for your session to be submitted to your insurance company for reimbursement. You are responsible for payment at the time of service.